Commworld - Toshiba - Features and Benefits

Commworld of Twin Falls, http://www.idahophones.com

Features and Benefits

STRATA DK14 and DK40i Features That Make Your System Easy to Use LCD Feature Prompting with Soft Key Operation Provides easy-to-follow instructions and eliminates the need for station users to remember access codes or operational sequences for commonly used features.

User Programmable Feature Buttons
Users can program their own buttons to automatically perform a sequence of feature operations at the touch of just one button.

Auto Busy Redial
Allows station users to automatically have their telephone redial a busy outside number up to 15 times.

Features That Save You Money

Modular Growth and Expansion
Allows system expansion in building-block fashion. You simply add to what you have and upgrade your system processor. And telephones are compatible throughout the entire Strata DK product line.

Least Cost Routing
Directs each outgoing call to the least costly line or long distant carrier connected to the system, reducing the cost of long distance calls.

Toll Restriction Limits toll calls made by designated station users to only those that are necessary for them to carry out their job responsibilities.

Features That Provide Call Answering Options

Automatic Call Distribution (ACD)
Calls are queued to wait for the next available agent. Incoming calls are distributed evenly, maximizing productivity, and inbound calls are handled orderly and efficiently.

Automated Attendant
24-hour coverage answering incoming calls and directing them with a menu of dialing options - no need to worry about breaks, lunch, and after hour coverage.

Voice Mail Integration
Allows callers to leave detailed messages for a specific employee and feel their needs are being addressed now, rather than neglected until they call back.

Direct Inward Dialing (DID) - DK40i only
Routes incoming calls directly to specific stations without going through the answering position.

Call Forward External
Permits incoming calls to be routed to an outside telephone number. Allows station users to cancel or change the destination of forwarded CO line calls from outside the office.

Multiple Directory Numbers
Station extension numbers can appear on multiple telephones and individual telephones can have multiple station extension numbers, maximizing call coverage flexibility.

Dialed Number Identification Service (DNIS) - DK40i only
Routes incoming calls exactly where you want them to go according to the number dialed, and identifies what the call is about with LCD display information.

Caller ID
Can display the name, telephone number, and even customer profile (with CTI applications) of who is calling you to enhance productivity and customer service.

Off-Hook Call Announce
Ensures that users can get important telephone calls by enabling a station to speak to another busy station user. Call announcements can go through the handset or the telephone speaker.

Features That Provide Networking Options

Centrex
Compatibility options provide both easier access and full utilization of Centrex service and features for significant cost savings.

Remote Branch Office Extensions
The MCK EXTender products enable groups of remote workers to have digital telephone extensions from your main location's Strata DK telephone system, with the same functionality as your main office system.

Voice over Internet Protocol (VoIP) - (DK40i only)
Ideal for businesses with multiple offices. By routing office-to-office calls over the Internet or your private intranet, you bypass long-distance toll charges, saving substantial cost. You'll also improve call center effectiveness and customer service.

Tie Lines (DK40i only)
Connect a DK40i to another telephone system in a private communications network.

Direct Inward System Access (DISA)
Saves money by allowing employees to use the company's calling network even when they are not in the office. Protected by security code.

Integrated Services Digital Network (ISDN) Features (DK40i only)

Basic Rate Interface (BRI)
Station side connection provides a low cost ISDN solution enabling you to connect devices such as a PC, LAN bridge or router, Internet access device, video conference terminal, group IV fax, ISDN telephone, or other devices that benefit from an all digital transmission link. Trunk side connection enables BRI lines to be used by all telephones for incoming and outgoing calls (requires external NT-1 Terminal Adapter).

Primary Rate Interface (PRI)
PRI is used to send and receive voice and/or data calls over the same network. The call-by-call feature saves money by allocating PRI channels on demand for usage of services such as DID, Tie, FX, WATS, 800, etc.

Cost Saving Applications
PRI can save money by enabling the call-by-call use of the channels on the PRI link for a variety of services on demand. BRI provides a low cost solution for high speed LAN and Internet access, plus video conferencing applications. With its superior speed and faster call setup, ISDN helps you maximize productivity.

Computer Telephony Integration (CTI)

Industry Standard CTI
Microsoft TAPI has become the industry standard method of Computer Telephony Integration. Strata DK systems fully support TAPI, making your Strata DK system an excellent CTI partner.

Caller ID Applications
The most popular CTI applications involve Caller ID calls and automatic database lookup. When the phone rings, the telephone's LCD displays the caller's telephone number, and the TAPI PC application displays the caller's file. This saves time and enables you to provide better service to callers.

Data Switching
This cost-saving feature permits your PC and your telephone to simultaneously share existing wiring for voice and data calls, reducing the cost of additional interoffice networks and extra wiring.

Features That Provide Efficient System Administration

Automatic Station Relocation
Enables a telephone to automatically maintain its particular characteristics when it is moved from one location to another, all without reprogramming.

Easy System Programming
Optional PC software makes system programming and administration easier and more efficient. DKiAdmin software provides full programming for technicians, and StrataControl software provides limited programming for end users.

Remote Maintenance
Allows off-site service personnel to alter system programming and test hardware from remote locations.

Battery Backup and Power Failure Transfer
Keeps the system fully functional in the event of commercial AC power failure.

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