ANI Alphanumeric ID

ANI (Automatic Number Identification) numbers may be assigned a 16-character alphanumeric ID to identify the calling party, calling party's telephone number, type of call, or purpose of call. (Note: The telephon ecompany often transmits ANI calls with both a number and a alphanumeric ID.) The ANI alphanumeric ID is displayed on the station LCD when a call is received on a ISDN BRI line with ANI service (requires an ISDN BRI Line Interface Card). A call can be routed to a station, master hunt group, or voice mailbox according to the ANI information received. The information displayed on the station LCD during calls on ANI lines may be customized through database programming. During a call on ANI lines, you may change the way the call information is displayed by pressing the [CID Display Change] key. There are ten different display modes available to assign to the [CID Display Change] key. You can scroll through each programmed display mode choice each time you press the [CID Display Change] key.

Automatic Number Identification (ANI) Trunks

X-EO will support ANI trunks provided by the telephone company on ISDN BRI lines. The ISDN BRI Line Interface Card is required for ANI operation.

Automatic Relay Control

The X-EO system may be programmed to operate a one-shot relay at a fixed time each day.

All Ring Hunt Group

All Ring Hunt Group ring all the stations in the group simultaneously instead of call hopping from one hunt

group to another after a predetermined time. This allows calls to a hunt group to be answered expeditiously.

Background Music

If your X-EO system is connected to an external music source through the Miscellaneous Function Card, the music played may be heard through the speaker in any X-EO telephone connected to the system. This same music source may be played through an external paging system.

Call Forwarding

Fixed Call Forwarding

Allows your X-EO installer to predefine call forwarding patterns for extensions. Fixed Call Forwarding does not activate the lamp on the Call Forward key and calls will always forward in the programmed sequence. Fixed Call Forwarding may be overridden by Call Forwarding entered at your telephone. All three forwarding modes may be programmed for Fixed Call Forwarding.

Flexible Call Forwarding

Allows the user to forward calls to an internal destination or an outside telephone number (using Personal

Speed Dial numbers 90-99). The user can set separate call forward destinations for internal incoming and

outside line incoming calls. For instance, you could set all intercom calls to go to your cell phone, and all

outside line calls to be forwarded to your voice mailbox. The Flexible Call Forwarding feature also

incorporates Follow Me capabilities.

Remote Call Forwarding

Allows you to direct outside line and/or intercom telephone line calls to forward to an external telephone

number (using Personal Speed Dial numbers 90-99). Example forwarding locations include an answering

service, a mobile phone, or a home telephone.

Caller ID Alphanumeric ID

Caller ID numbers may be assigned a 16-character alphanumeric ID to identify the calling party, calling party's telephone number, type of call, or purpose of call. (Note: Caller ID calls are often transmitted by the telephone company with both a number and a alphanumeric ID.) The Caller ID alphanumeric ID is displayed on the station LCD when a call is received on a Caller ID trunk (requires a Caller ID Trunk Card card). A call can be routed to a station, master hunt group, or voice mailbox according to the Caller ID information received. The information displayed on the station LCD during calls on Caller ID lines may be customized through database programming. During a call, you may change the way the call information is displayed by pressing the [CID Display Change] key. There are ten different display modes available to assign to the [CID Display Change] key. You can scroll through each programmed display mode choice each time you press the [CID Display Change] key.

Caller ID / ANI / DNIS Number Storage

When a call is received on a caller ID (Caller ID Trunk Card) or ANI (ISDN BRI Line Interface Card) line, XEO will capture and store in the system memory information about the caller received with the call. This

information includes the caller's telephone number and name, date and time of the call, trunk number, and

destination station. This information can be output as a system event code or to SMDR. Information for up to 50 calls can be stored in the system memory on a first in, first out basis. Two modes of storage are available for this feature:

Abandon Call Storage

All Call Storage

Abandon Call Storage. When Abandoned Calls Only is selected as the storage mode for this feature,

information will only be stored for the following types of calls:

Caller hangs up or is disconnected before the call is answered.

Caller hangs up or is disconnected while on hold or during hold recall.

Caller hangs up or is disconnected during camp-on transfer or camp-on recall.

All Call Storage. When All Call is selected as the storage mode for this feature, the system will capture and store information about the caller received with all calls on caller ID (Caller ID Trunk Card) or ANI (ISDN BRI Line Interface Card) lines.

Caller ID Trunks

X-EO will support Caller ID trunks provided by the telephone company. The 2CITK card is required for caller ID operation.

ISDN BRI Caller Name ID

The ISDN BRI interfaces of the X-EO can now receive Caller Name ID information from an incoming ISDN BRI trunk. The information displays on the LCD of the key telephone.

Conversation Recording

The Conversation Recording feature allows an X-EO station user to record a station-to-station, outside line, or conference call to voice mail. This feature requires the VML voice mail card and is available at any station that has been assigned a Conversation Recording key.

Delayed Ringing

Allows outside lines ringing at a telephone to ring at another telephone or group of telephones after a

predetermined period of time.

Dialed Number Identification Service Alphanumeric (DNIS)

DNIS numbers may be assigned a 16-character alphanumeric ID to identify the number the calling party dialed to reach the X-EO. (Note: the Telephone Company often transmits DNIS calls with both a number and a alphanumeric ID.) The DNIS alphanumeric ID is displayed on the station LCD when a call is received on an ISDN BRI line with DNIS service (requires ISDN BRI Line Interface Card). A call can be routed to a station, master hunt group, or voice mailbox according to the DNIS information received.

The information displayed on the station LCD during calls on DNIS lines may be customized through database programming. During a call, you may change the way the call information is displayed by pressing the [CID Display Change] key. There are ten different display modes available to assign to the [CID Display Change] key. You can scroll through each programmed display mode choice each time you press the [CID Display Change] key.

Dialed Number Identification Service (DNIS) Trunks

X-EO will support DNIS trunks provided by the telephone company on ISDN BRI lines. The ISDN BRI Line Interface Card is required for DNIS operation.

Direct Inward Line

Each outside line can be assigned to ring at up to 16 extensions. A different ringing assignment can be

programmed for Day and Night modes. A ringing tone for each line can be selected from four available

ringing tones. If a delayed ringing assignment is programmed for the line, the ringing changes to an incoming alarm when delayed ringing begins.

Direct Inward Line - Hunt Group

Outside lines can be programmed to ring at the stations assigned to a Hunt Group. The line will ring at the first available station in the hunting sequence. The same trunk can be assigned to ring at different hunt groups for day and night modes. If a station is busy or does not answer within the pre-set time, the call will ring at the next station in the hunting sequence.

Emergency 911 Service Using Area Routing

X-EO may be programmed to provide 911 service using Area Routing. Area Routing can be used as an

alternative method of routing 911 calls to provide a unique Caller ID/ANI number that represents the location of the caller in an office building.

E-Response Help Call Feature

With this feature, any system extension can simultaneously call a group of extensions. As part of this feature, stations may be configured with an emergency attribute. When these stations remain off-hook or pause while initiating an intercom call, a group call is automatically made to stations defined in an E-Response Group. Some specific applications of this feature are assisted living facilities, schools, medical facilities, or office buildings where a people might need help from attendants or co-workers.

Note: This feature is not to be used as a replacement for Emergency 911 services.

External Paging

X-EO can be connected to an external paging system when the optional Miscellaneous Resource Card is

utilized. The X-EO will support two external paging zones.

Flexible Ringing

Outside telephone lines directed to telephones may be assigned one of four tones to provide an audible

identification of the type of call.

Flexible Station Numbering

X-EO features a flexible numbering plan. At default, each station is assigned a three-digit extension number.Through system programming, system numbering may be changed to two, three, or four digits in length.

Hunt Group Delayed Ringing

A Hunt Group may be programmed as the delayed ringing assignment for a trunk. If a call on an outside line is not answered at the ringing stations within a programmable duration, the call starts ringing to a hunt group. This feature makes it possible for you to send delayed calls to certain departments to voicemail or another department. For example, the Sales line can have a different delayed ringing destination than the Support line. If Sales is closed, calls might be forwarded to Support or to a Sales voice mailbox.

Internal Paging

When X-EO is equipped with X-EO digital key telephones, any telephone may make a page announcement that will be broadcast through the speaker of assigned telephones.

ISDN Lines

X-EO will support ISDN BRI (Basic Rate Interface) lines when the optional ISDN BRI Line Interface Card is utilized. A maximum of 3 ISDN BRI Line Interface Cards may be installed in the system. Each ISDN BRI Line Interface Card supports one ISDN BRI Line (2 B channels + 1 D channel).

Loud Bell Interface

Outside telephone lines may be directed to ring a loud bell when X-EO is equipped with the optional

Miscellaneous Interface Card. Each Miscellaneous Interface card will support two loud bells.

Master Hunt Group

X-EO will support 10 master hunt groups. Each master hunt group can contain up to 16 extensions.

A hunt group is a group of telephones that is assigned a common access code. When this code is dialed, X-EO will search for an idle telephone in that group. There are two ways that calls may search for an idle extension, Terminal and Distributed Hunting. In Terminal Hunting the incoming calls always start hunting from the first telephone in the group. In Distributed Hunting the incoming calls start hunting from the telephone following the last called telephone. In both cases, calls will hunt to the next telephone if a telephone does not answer in a predefined period of time, is busy, and in Call Forward, Absence Message or Do Not Disturb mode.

Music On Hold

If your X-EO system is connected to an external music source through the MAIN Motherboard, the music

played may be heard by callers that have been placed on Hold or Call Park.

Optimized Routing

Optimized Routing is frequently referred to as either Least Cost Routing (LCR) or Automatic Route Selection (ARS). This feature allows X-EO to automatically select the most inexpensive way to make an outgoing call. The system identifies the dialed number and then selects the most cost-effective outside line group. If a line in the first choice outside line group is not available the system may be programmed to select an alternate outside line group.

The Optimized Routing package in X-EO provides the following features:

Eight routing plans

Eight outside line group choices per routing plan

Weekday, Saturday, Sunday, Holiday selection

Three time periods per day

Deletion and insertion of digits

Paging

X-EO provides the following paging features:

All Call

Allows you to make an announcement either through the speakers in the Digital Telephones and/or an External Paging System.

Group Call (Internal)

Allows you to page through the speaker in a group of telephones. There may be 10 groups with a maximum of 16 extensions per group.

Zone (Two External Paging Zones)

Allows you to access individual groups of external paging speakers.

Meet-Me Page Answer

Allows you to answer a page from any telephone that is in the same Meet-Me Page Answer group.

Personal Ringing Tones

Station users may choose one of eight distinctive ringing tones to distinguish their station from others. The

selected ringing tone is audible for all incoming CO calls, camp-on calls, (tone) intercom calls and during busy override.

Power Failure Backup Memory

In the event of a power failure, the system programming will be maintained for a period of two weeks by a

rechargeable Ni-Cad battery.

Power Failure Backup System

Your X-EO system may be equipped with gel cell batteries to maintain normal system operation in the event of a power failure.

SMDR

Station Message Detail Recording (SMDR) allows you to connect an RS232C compatible serial printer to XEO. This printer will show all incoming and outgoing call activity. The following information will be shown:

Call number 001-999

Date of the call

Extension number that made/received the call

Start time of the call

Duration of the call

Outside line number used for the call

Number dialed for the call

Account code number for the call

Other notes for the call

Station Coaching

Station Coaching includes two actions: Monitoring and whisper paging (hereafter called ‘whisper monitor'). A digital key telephone is able to whisper monitor a digital key telephone after invoking the Monitor feature. The Monitoring station can whisper monitor other stations while on an outside call or an intercom call and press the key to speak to the monitored station without the outside party hearing.

System Clock

X-EO is equipped with a real time clock that provides an indication of the current time and duration of both

incoming and outgoing calls on the LCD display of X-EO telephones. The clock also has a perpetual calendar that eliminates the need to change the date.

System Speed Dial

Up to 90 frequently dialed numbers may be programmed in the system for abbreviated dialing. The numbers may or may not be restricted to certain extensions.

Text Messaging

The text messaging feature allows station users to send a 16-character text message to another system

extension. There are two types of text messages, system text messages and personal text messages. A text

message may be sent as either a busy bypass/no answer text message or as a stored text message. Busy

bypass/no answer text messages appear on the recipient's LCD immediately. Stored text messages do not

appear on the display, but instead, light the recipient's [TXT MSG] key. Stored text messages are saved in

memory until the recipient manually displays them. Additionally, you can reply to a whisper page using a text message. Up to 90 system text messages and 10 personal text messages are available to each user. System text messages are accessible by all X-EO station users. Personal busy bypass text messages are programmed by the individual station user and may only be accessed at the specific station set.

Toll Restriction

The X-EO system provides flexible toll restriction of both area and office codes, as well as the subscriber

number. There are eight levels of restriction.

Tone / Pulse Dialing

Caller ID trunks may be programmed for either Touch Tone or Rotary dialing to accommodate your local

telephone company central office.

Trunk Interfaces

X-EO supports the following types of outside lines:

Caller ID/Loop Start trunks

ISDN BRI lines

Uniform Call Distribution (UCD)

Allows telephone lines to be directed to a group of telephones. Calls to the UCD group may search for an idle extension in either a Terminal or Distributed Hunting pattern. In Terminal Hunting the incoming calls always start hunting from the first telephone in the group. In Distributed Hunting, the incoming calls start hunting from the telephone following the last called telephone. In both cases, calls will hunt to the next telephone if a telephone does not answer in a predefined period of time, is busy, and in Call Forward, Absence Message or Do Not Disturb mode. X-EO also provides the ability to send unanswered calls to an overflow or secondary answering position after a predefined period of time. This second answering position may be another UCD group, hunt group, extension, or attendant.

Voice Mail/Automated Attendant Integration

X-EO can be equipped with an internal voice mail/automated attendant system when the optional

Voicemail card is utilized. X-EO will allow you to transfer, forward and record calls to a mailbox and provides you with a unique voice mail message waiting indication. X-EO will also allow calls transferred from the automated attendant to be directed to messages other than the initial greeting if the desired party does not answer.